1.1 Informational Purposes Only

All content, analyses, summaries, and AI-generated materials provided through the Service are for informational and educational purposes only. They are not substitutes for professional legal, medical, or claims assistance from qualified professionals.

1.2 No Attorney-Client or Provider-Patient Relationship

Your use of the Service does not create an attorney-client relationship, medical provider-patient relationship, or any fiduciary relationship between you and SickCallRanger Claims LLC or its employees, contractors, or affiliates.

1.3 AI Limitations

Our AI systems, while advanced, have inherent limitations. AI-generated content may contain errors, omissions, or inaccuracies. The AI cannot:

• Replace professional medical evaluation or diagnosis
• Provide binding legal opinions
• Guarantee accuracy of condition identification or document summaries
• Account for all individual circumstances affecting your records
• Replace the judgment of a qualified VSO, attorney, or medical professional

1.4 Your Responsibility to Verify

You are solely responsible for reviewing, verifying, and approving all AI-generated content before using it for any purpose. You should consult with an accredited Veterans Service Organization (VSO), VA-accredited attorney, or claims agent before filing any claim or appeal.

1.5 No Guarantee of Outcomes

We make no guarantees, representations, or warranties regarding the outcome of any VA claim, appeal, or benefits decision. Claim outcomes depend on many factors outside our control, including the evidence you provide, VA regulations, and the individual determinations of VA adjudicators.

4.1 Document Upload and Analysis

You may upload medical records, service treatment records, VA decision letters, DD-214 discharge documents, and other supporting documentation. Our AI systems will process these documents using optical character recognition (OCR) and natural language processing to extract relevant information.

4.2 Condition Identification and Analysis

Our AI analyzes your uploaded documents to identify medical conditions mentioned in those records. The system provides a summary of the supporting documents by type (diagnostic, treatment, medical opinion, service records), a documentation-depth categorization, and a breakdown of document types not found. These outputs describe what is in your records — they are not an assessment of claim merit, rating, or strategy.

4.3 Personal Statement Generation

The Service offers AI-assisted tools to help you draft personal statements. You may write your own statement and use AI to improve clarity, or use a guided questionnaire to generate a draft statement that you review and edit before using anywhere.

4.4 Buddy Letter Management

You may request supporting statements from fellow service members, family members, or other individuals who can attest to your conditions. The Service facilitates the collection and organization of these statements.

4.5 VA Letter Analysis

You may upload VA decision letters to receive AI-powered summaries of granted and denied conditions and identification of potential discrepancies in VA reasoning. The analysis is informational; Sick Call Ranger does not recommend appeal strategy.

4.6 Evidence Organizer

The Service provides tools to help you organize your documents into structured packets you can download or share. Any use of these packets in a VA submission is handled by you or your representative, not by Sick Call Ranger.

4.7 AI Veteran Advisor

An AI-powered chat assistant is available to answer informational questions about your records, explain what a document contains, or clarify what categories it falls into. The advisor does not provide claim strategy, legal advice, or medical advice.

5.1 Account Creation

To access certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary to keep it accurate, current, and complete.

5.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Create a strong, unique password
• Not share your account credentials with others
• Immediately notify us of any unauthorized access or security breach
• Log out from your account at the end of each session, especially on shared devices

5.3 Account Responsibility

You are solely responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

6.1 Accurate Information

You agree to provide accurate and truthful information about your military service, medical history, and personal circumstances. Providing false information to the VA is a federal crime under 18 U.S.C. Section 1001 and may result in criminal prosecution, fines, and imprisonment.

6.2 Document Ownership

You represent and warrant that you have the legal right to upload, share, and use all documents you submit to the Service. You must only upload documents that are your own medical records, military records, or documents for which you have proper authorization.

6.3 Review of AI Content

You agree to carefully review all AI-generated content before using it for any purpose. You are solely responsible for ensuring the accuracy and appropriateness of any content you submit to the VA or other parties.

6.4 Prohibited Conduct

You agree NOT to:

• Submit fraudulent claims or misrepresent your medical conditions, military service, or other material facts
• Upload documents belonging to other individuals without proper authorization
• Use the Service to prepare claims for someone else without proper legal authority
• Attempt to manipulate or deceive our AI systems
• Use automated scripts, bots, or other means to access the Service
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Interfere with or disrupt the Service or servers connected to the Service
• Violate any applicable laws, regulations, or third-party rights
• Use the Service for any illegal or unauthorized purpose
• Harass, abuse, or harm our staff, other users, or third parties
• Upload malicious software, viruses, or harmful code
• Attempt to gain unauthorized access to other accounts or our systems

7.1 Page Credits System

The Service operates on a page credits system. You purchase page credits in advance, which are then consumed when you upload and process documents. The number of credits consumed equals the number of pages in your uploaded documents.

7.2 Free Tier

New users receive a one-time allocation of one hundred (100) free page credits upon account creation. Free credits expire after ninety (90) days of account inactivity.

7.3 Credit Packs

Additional page credits may be purchased through our credit packs. Pricing and pack options are displayed on our Credits page and may be updated from time to time. All purchases are processed securely through Stripe.

7.4 Payment Processing

All payments are processed by our third-party payment processor, Stripe, Inc. By making a purchase, you agree to Stripe's terms of service. We do not store your complete credit card information on our servers.

7.5 No Refunds

All purchases of page credits are final and non-refundable, except as required by applicable law or at our sole discretion. Credits are consumed immediately upon document processing and cannot be recovered once used. If you believe you were charged in error, please contact us at support@sickcallranger.vet within fourteen (14) days of the charge.

7.6 Credit Expiration

Purchased page credits do not expire as long as your account remains active. If your account is terminated or deleted, any remaining credits are forfeited and non-refundable.

7.7 Pricing Changes

We reserve the right to change our pricing at any time. Price changes will not affect credits already purchased. We will provide at least thirty (30) days' notice of any price increases.

7.8 Developer Support (Tips)

Sick Call Ranger accepts voluntary contributions ("tips") via the /support page and equivalent mobile deep-links. These tips are not charitable donations. Sick Call Ranger is a for-profit service and is not a registered 501(c)(3) or other tax-exempt entity. Contributions are used to fund ongoing operation, development, and availability of the Service. They do not entitle the contributor to additional page credits, premium features, discounts, or any tangible benefit.

Contributions are non-refundable and are not tax-deductible. Do not rely on any representation to the contrary. Contributions are processed by Stripe, Inc. on the same terms described in Section 7.4.

Contributors may choose to provide a name, email, and optional note, which we use to email a receipt and for our internal records. If you believe you contributed in error, contact us at support@sickcallranger.vet within fourteen (14) days and we will review the request at our sole discretion.

8.1 Your Documents

You retain full ownership of all documents you upload to the Service. By uploading documents, you grant us a limited, non-exclusive, royalty-free license to process, analyze, and store your documents solely for the purpose of providing the Service to you.

8.2 AI-Generated Content

AI-generated content (including analyses, personal statement drafts, and recommendations) created through the Service is licensed to you for your personal use in connection with your VA disability claims process. You may use, modify, and submit such content to the VA or other parties as needed for your claims.

8.3 Our Intellectual Property

The Service, including its design, code, AI models, algorithms, user interface, graphics, logos, trademarks, and documentation, is owned by SickCallRanger Claims LLC and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works based on our intellectual property without our express written permission.

8.4 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Service, you grant us a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without compensation or attribution to you.

10.1 No Guarantee of Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or factors beyond our control.

10.2 Modifications to Service

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make reasonable efforts to notify users of significant changes that may affect their use of the Service.

10.3 Data Backup

While we implement regular backups, we recommend that you maintain your own copies of important documents. We are not responsible for data loss resulting from system failures, user error, or account termination.

14.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at support@sickcallranger.vet to attempt to resolve the dispute informally. We will attempt to resolve the dispute within sixty (60) days.

14.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in the English language and shall take place in Los Angeles County, California, or remotely via video conference at your election.

14.3 Class Action Waiver

YOU AND SICKCALLRANGER CLAIMS LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

14.4 Exceptions

Notwithstanding the above, either party may seek injunctive relief in any court of competent jurisdiction for infringement of intellectual property rights. Claims for small claims court may also be brought in the appropriate court.

14.5 Opt-Out

You may opt out of this arbitration agreement by sending written notice to legal@sickcallranger.vet within thirty (30) days of first accepting these Terms. Your notice must include your name, address, email, and a clear statement that you wish to opt out of arbitration.

15.1 Termination by You

You may terminate your account at any time by accessing your account settings and selecting the option to delete your account, or by contacting us at support@sickcallranger.vet. Upon termination, your right to use the Service will immediately cease.

15.2 Termination by Us

We may suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to:

• Violation of these Terms
• Suspected fraudulent activity
• Abusive behavior toward staff or other users
• Extended period of inactivity
• Request by law enforcement or government agency
• Discontinuation of the Service

15.3 Effect of Termination

Upon termination:

• Your right to access the Service immediately ceases
• Your data will be deleted within thirty (30) days, unless longer retention is required by law
• Any remaining page credits are forfeited and non-refundable
• Provisions that by their nature should survive termination shall survive, including intellectual property rights, disclaimers, limitations of liability, and arbitration provisions

15.4 Data Export

Before terminating your account, you may download your uploaded documents and AI-generated content through your account dashboard. We recommend doing so before initiating termination.